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QUALITY REQUIREMENTS
The key quality objective of an undertaking is to offer a product or service in such a way that it leads to the best possible customer experience. Quality objectives are measured by means of metrics, such as statistics on customer cases related to products or services. Customer cases are customer comments, questions, complaints and reclamations.
The recording and monitoring of deviations detected in the supply chain process will allow for the anticipation and exclusion of similar anomalies in the future.
M I S S I O N
Our company's mission is to be a reliable operator that expertly distributes high-quality products to its stakeholders.
V I S I O N
Our company's vision is to become a successful medium-sized or large distributor of medical supplies and health products, one day with the rights to trade in pharmaceuticals.
V A L U E S
The core values of our company are ethics, ecology, expertise and reliability.
Ethics
We keep ethically produced products in our distribution. We comply with laws and regulations and market our products ethically.
Ecological behaviour
We recycle our packaging materials and try to produce the minimum amount of waste, which we also sort by type. We order as few large orders from our clients as possible and ship as few bulk deliveries as possible to minimise the environmental impact of our operations.
Expertise
Our company always employs staff who are able to handle all customer cases and notifications required by the authorities in an expert manner and to train, inform and communicate in an expert manner.
Reliability
We offer our customers flawless products that meet their needs and respond to their preconceptions. We respond quickly to emerging customer cases and complete them in cooperation with the customer.
QUALITY CONTROL AND MAINTENANCE
The quality of Nutrielixir shall be assessed by means of an audit. The audit shall examine whether the activities and their results are in line with the plans, whether the plans are implemented effectively and whether they are appropriate to the objectives. The audit can be either internal, i.e. carried out by Nutrielixir itself, or external, i.e. carried out by another company or a third party.
Operational guidelines and codes of procedures serve as a practical tool for the company to familiarize itself with its activities and to carry out its work. The operational and procedural guidelines shall be kept as simple and easy to understand as possible. Operational guidelines and codes of procedures shall be continuously updated and applied on a project-by-project basis and their up-to-date status shall be assessed by internal audits.
OUR COMPANY
Address
Nutrielixir Oy
Pertunpellonraitti 2 O LT 5,
00740 Helsinki
info@nutrielixir.fi
+358-(0)40-132 1115
VAT FI26386175
CEO
Jarmo Hakala
jarmo.hakala@nutrielixir.fi
Administrative functions, logistics, reclamations, pharmacies
Sales Manager
Susanne Kempe
susanne.kempe@nutrielixir.fi
+358-(0)50 591 1908
Direct customers, central stores, pharmacies
Sales Representative
Jan-Erik Kempe
jekempe@gmail.com
+358-(0)40 512 1177
Retailers in Finland and other Nordic countries
